Refund Policy

Last updated: June 28, 2026

We want you to be satisfied with AIKahaani. This policy explains how refunds work for our subscriptions and how to reach us if something isn’t right.

1. Overview

This Refund Policy explains when and how you may be eligible for a refund on AIKahaani subscriptions operated by BinaryBursts. It applies alongside our Terms of Service. Payments and refunds are processed by Paddle, our Merchant of Record.

2. General Policy

Subscription payments are generally non-refundable, except where a refund is required by applicable law (for example, statutory consumer or cancellation rights). Because you can evaluate the Service before subscribing, fees already paid for a billing period are not automatically refunded when you cancel.

3. When Refunds May Apply

We review refund requests individually. A refund may be granted where, for example:

  • You are entitled to a refund under mandatory consumer protection law in your country.
  • You were charged in error or billed more than once for the same period.
  • A verified technical fault prevented you from using the Service and we could not resolve it.

Approved refunds are issued to the original payment method through Paddle and may take a few business days to appear.

4. Technical Issues

If a technical problem on our side prevents you from using a feature you paid for, please contact support first so we can investigate and try to fix it. If we are unable to resolve a significant, verifiable issue within a reasonable time, you may qualify for a partial or full refund for the affected period.

5. How to Request a Refund

To request a refund, contact us with the details below:

  • Email support@aikahaani.com from the address on your account.
  • Include your order or invoice reference from your Paddle receipt.
  • Describe the reason for your request and any relevant details.

We aim to acknowledge refund requests within 2 business days and to reach a decision promptly after reviewing the details.

6. Cancelling Your Subscription

You can cancel at any time from your account settings or via the management link in your Paddle receipt. Cancellation stops future renewals, and you keep access until the end of the current paid period. Cancelling does not by itself trigger a refund for the current period unless one is required under this policy or by law.

7. Payments and Paddle

All payments, billing, and refunds for AIKahaani are handled by Paddle as our Merchant of Record. When a refund is approved, Paddle processes it back to your original payment method. Your purchase is also subject to Paddle’s buyer terms.

8. Contact

Questions about refunds or billing?